EXCHANGE & RETURN POLICY

EXCHANGE POLICY
 

WE HAVE A 7 DAYS EXCHANGE POLICY WHICH IMPLIES THAT YOU HAVE 7 DAYS UPON RECEIVING THE SHIPMENT TO REQUEST AN EXCHANGE.

YOUR ITEM MUST BE UNWORN OR UNUSED, WITH TAGS STILL ATTACHED, AND IN THE ORIGINAL PACKING IN ORDER TO BE ELIGIBLE FOR AN EXCHANGE. THE INVOICE OR OTHER EVIDENCE OF PURCHASE IS ALSO REQUIRED.

YOU ARE REQUIRED TO SHARE A VIDEO/PICTURE OF THE DEFECTIVE/ DAMAGED OR WRONG ITEM RECEIVED WITH US VIA EMAIL.

THE ORDER MUST BE RETURNED FOR EXCHANGE BY MAIL ONLY.

 

EXCHANGE ORDER REQUEST

 

ONCE WE'VE RECEIVED AND REVIEWED YOUR EXCHANGE REQUEST, WE'LL LET YOU KNOW WHETHER OR NOT IT WAS ACCEPTED.

IF ACCEPTED, AN EXCHANGE ORDER WILL BE PLACED ACCORDING TO THE DETAILS (SIZE, COLOR, PRINT, ETC.) YOU PROVIDE US WITH RESPECT TO THE MERCHANDISE.

THE COST OF SHIPPING IS NOT REFUNDABLE. FOR THE PROCESSING OF YOUR EXCHANGE, ALLOW 3-5 BUSINESS DAYS.

 

DAMAGES AND ISSUES

 

KINDLY VERIFY YOUR ORDER WHEN IT ARRIVES AND LET US KNOW RIGHT AWAY IF ANYTHING IS DAMAGED, DEFECTIVE OR IF YOU RECEIVED THE WRONG ITEM, SO WE CAN LOOK INTO IT AND RECTIFY IT.

EVEN IF THE PRODUCT IS DAMAGED, DEFECTIVE, OR YOU RECEIVED THE WRONG ORDER, WE WON'T ACCEPT THE EXCHANGE REQUEST IF THE TAGS AND RECEIPTS ARE MISSING, OR IF THE ITEM ISN'T IN ITS ORIGINAL PACKAGING.

 

EXCEPTIONS

 

KINDLY NOTE THAT WE WILL NOT ACCEPT ANY EXCHANGES IN CASE YOU PLACE THE WRONG SIZE OF THE ITEM(S). REFER TO THE ‘SIZE CHART’ ON OUR WEBSITE/ INSTAGRAM PAGE TO AVOID PLACING A WRONG ORDER.

 

ITEMS PURCHASED DURING SALE
 

ALL ITEMS PURCHASED DURING SALE ARE FINAL WHICH IMPLIES THAT NO EXCHANGE RETURNS SHALL BE ALLOWED ON THOSE ITEMS.

 

DISCLAIMER

 

ANY UNUSUAL ACTIVITY/ PATTERN WILL BE FLAGGED IN OUR SYSTEM.

WE RESERVE THE RIGHT TO REFUSE OR CANCEL ANY PENDING OR FUTURE ORDERS AS WELL AS REQUEST FOR EXCHANGE IF WE NOTICE THAT OUR EXCHANGE POLICY IS BEING MISUSED OR IF WE SEE AN UNUSUAL TREND OF BEHAVIOR. PLEASE REVIEW OUR TERMS OF SERVICE.

KINDLY NOTE THAT FIRST WE FLEX DOES NOT ACCEPT ANY ‘RETURNS’.